View assigned Walk-up Experience locations

Walk-up Experience agents can view a list of the walk-up queues they are assigned to support. Locations queues reveal all the information an agent needs to know to operate the queue efficiently.

Before you begin

Role required: sn_walkup.walkup_technician

About this task

The agents can view associated walk-up location stockrooms in following ways:

• Through Agent Workspace
• Through navigation menu.

Procedure

1. Navigate to All > Workspace Experience > Agent Workspace Home.
2. Select the List icon from the navigation menu.
3. Under Walk-up, select Walk-up Locations.
4. Select a queue name to view details about the location, such as, interactions, appointments, reasons for visits, and more.
5. Alternatively, to view walk-up locations through navigation menu, navigate to Walk-up Experience > Agent > My Walk-up Locations.
6. Select a location from the list to see the details such as, interactions, appointments, and reasons for visits.
   If there are any pending interactions with no associated guests at the queue, select Abandon All to cancel these interactions.