Request Management

Request Management allows employees to submit requests for services, products, or information through a self-service portal. It streamlines fulfillment workflows, reduces manual effort, and improves visibility into request status for both users and agents.

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Exploring Request Management Explore Learn about On-Call Scheduling concepts and features.	Configuring Request Management
Using Request Management	Request Management reference

• Exploring Request Management
  Request Management allows catalog items to be requested and fulfilled based on defined flows.
• Configuring Request Management
  Configure Request Management to enable the agents to efficiently manage multiple incidents, catalog requests, and catalog tasks.
• Using Request Management
  Request Management allows catalog items to be requested and fulfilled based on defined flows.
• Request Management reference
  Reference topics for Request Management.

Related topics

• Exploring Service Catalog
• Catalog Builder