Start a conference call using Webex in Service Operations Workspace

Start a conference call using Webex from to work towards the resolution of an incident.

Before you begin

Role required: itil

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
2. Select the List () icon.
3. Select Incidents > Open.
4. Select the incident record.
5. Select the Collaborate icon () from the contextual side panel.
6. Select Calls tab, and then select plus (+) icon.
7. Select Start Webex meeting.
8. On the form, fill the fields.

   Table 1. Start Conference Call

   Field	Description
   Conference bridge	Option to choose the conference bridge.
   Title	Option to provide a title for the conference call
   Add participants	Options to add participants for the conference call.
   Include a brief message for participants	Provide a brief summary about the issue to be discussed in the conference call.

9. Select Start.