Create or enable access to event types to add them to the team calendar

Create multiple events from the same category and add them to the calendar in ITSM Manager Workspace. Enable agents or managers to create specific event types.

Before you begin

Role required: sn_shift_planning.admin

Procedure

1. Create an event type.
   1. Navigate to All > Workforce Optimization for ITSM > Scheduling > Event Types.
   2. Click New.
   3. On the form, fill in the fields.

      Table 1. Event Type form

      Field	Description
      Name	Unique name for the event type.
      Priority Order	Priority of the event type that you want to exclude from the coverage. The higher the number means the higher the priority. For example, let's say you are attending a work event for four hours in a day. You have marked that time window as both a time off and as a meeting event type. If time off has a higher order of priority, then the application excludes that event type from coverage.
      Color	Color that identifies this type of event in the team calendar.
      Use custom colors	Preferred color that you can select to display the background and border of the event type in the team calendar.
      Active	Option that when enabled, displays the event type on the calendar.
      Category	Type of event, for example, custom, meeting, break, or time off.

   4. Click Submit.
2. Enable agents or managers to create specific event types.
   For information on adding or removing access to user for event types, see Include or exclude access for event types.

What to do next

Add events to the team calendar