Use Microsoft Teams to make conference calls in Service Operations Workspace

Use Microsoft Teams to schedule the conference calls with the stake holders to resolve the incidents in Service Operations Workspace.

• Start a conference call using Microsoft Teams in Service Operations Workspace
  Start a conference call from Microsoft Teams to work towards the resolution of an incident.
• Manage Microsoft Teams conference calls in Service Operations Workspace
  Add or mute participants in a Microsoft Teams conference call in Service Operations Workspace.
• Leave a Microsoft Teams conference call in Service Operations Workspace
  Leave an active conference call. The call will still be active with other participants.
• End a Microsoft Teams conference call in Service Operations Workspace
  As a host or a user with the incident manager role, you can end the conference call.
• Reinitiate a conference call from Microsoft Teams in Service Operations Workspace
  Reinitiate a conference call to discuss about the resolution of an incident.
• View a conference call recording from Microsoft Teams in Service Operations Workspace
  View details for a recorded conference call in Service Operations Workspace by accessing the associated conference record as a reference.