Interaction dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Dashboard with distribution and process metrics for Interaction.

    KPIs for Interaction.

    Table 1. Interaction KPIs
    Data Visualization Description
    Interactions with task associated (by task type) Number of interactions that are associated with a task and are distributed by task type.
    % First call resolution Percentage of the interactions that are closed in the first call and no tasks are created.
    Closed interaction (by channel) Distribution of the closed interactions created from different channel.