Quick start tests for Major Incident Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Validate that Major Incident Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

    Major Incident Major Incident Management

    Major Incident Management quick start tests require activating the Incident Management - Major Incident Management plugin (com.snc.incident.mim).

    Table 1. MIM: Major Incident Management test suite
    Test Description Release version
    MIM: Create a Major Incident Test to verify the creation of major incident from the application navigation module. Orlando
    MIM: Create a Major Incident Candidate Test to verify the Create a Major Incident Candidate module from navigation menu. Orlando
    MIM: Create a Major Incident from a Major Incident Candidate Test to verify the creation of a major incident from a major incident candidate. Orlando
    MIM: Major Incident Candidate creation when it matches Major Incident Management trigger rule Test to verify the creation of a major incident candidate when conditions to create a major incident match the major incident management trigger rule. Orlando
    MIM: Propose a major Incident (Assignment group empty) Test to verify auto assignment of major incident candidate when an incident is proposed as a major incident and the Assignment group and the Assigned to fields are empty. Orlando
    MIM: Propose a major Incident (Assignment group is not empty) Test to verify the auto assignment of a major incident when an incident is proposed as major incident and the Assignment Group and the Assigned to fields are not empty. Orlando
    MIM: Promote a candidate to major Incident (Assignment group is empty) Test to verify auto assignment of major incident when a candidate is promoted to a major incident and the Assignment Group is empty. Orlando
    MIM: Promote a candidate to major Incident (Assignment group is not empty) Test to verify auto assignment of major incident when a candidate is promoted to a major incident and the Assignment group is not empty. Orlando
    MIM: Reject a Major Incident Candidate Test to verify the rejection of a major incident candidate. Orlando
    MIM: Demote a Major Incident Test to verify whether a major incident gets demoted to an incident. Orlando
    MIM: Major Incident closure Test to validate the major incident closure functionality. Orlando
    MIM: State sync up with ICP and ICT Test is to verify the state sync up with Incident Communication Plan and Incident Communication Task. Orlando
    MIM: ICP attached to an Incident based on conditions and its state sync up with ICT Test is to verify Incident Communication Plan attached to an Incident based on defined conditions. Orlando
    MIM: Resolving MI and PIR Test is to verify resolving a Major Incident and Post Incident Report. Orlando
    MIM: Major Incident workbench layout verification Test is to verify Major Incident workbench layout verification. Orlando
    MIM: Verify communication task from MI workbench Test is to verify communication task from MI workbench. Orlando

    To learn more about Major Incident Management, see Major Incident Management.