Data collection frequency for DEX Score metrics

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Application and device health metrics are collected daily, weekly, and monthly from employees' devices, imported into the ServiceNow instance, and displayed on the Digital Experience Score​ dashboard.

    Table 1. Data collection frequency in DEX Score
    Period Collection time Available on the form
    Daily Daily.

    Starts at 12:00 AM UTC (midnight) to collect and process aggregated metrics for the day into the ServiceNow instance.

    For example, the data collection for Feb 10, 2024 starts at 12:00 AM on Feb 11, 2024.

    		 On the third day.

    Data for Feb 10, 2024 is available on the DEX Score dashboard to view on Feb 12, 2024.
    Weekly Saturday to Sunday On Mondays of the next week.

    For example, the data for the week of Feb 08—15, 2024 is available on the DEX Score dashboard to view on Feb 17, 2024.
    Monthly All days of the month On 2nd day of the next month.

    For example, the data for the month of February 2024 is available on the DEX Score dashboard to view on Mar 2, 2024.