Schedule a software count for the legacy Software Asset Management plugin

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • How to schedule a software count for the legacy Software Asset Management (com.snc.software_asset_management) plugin.

    Before you begin

    Role required: sam

    About this task

    The SAM License Counters scheduled job scans your instance for software installations. The SAM License Counters job occurs at 2:00am local time every morning. The job queries the Software Installation [cmdb_sam_sw_install] table and captures any installations that have not been scanned in the past 7 days. The job runs a join query on hardware that has been scanned within the last day and software installations that have not been scanned in the last 7 days.

    The SAM License Counters scheduled job runs all software counters at once.

    To refresh the cache manually for a specific counter:

    Procedure

    1. Navigate to All > Software Asset > Reconciliation > Software Counters.
    2. Select a counter whose cache you want to refresh.
    3. Right-click in the header bar of the Software Counter record and select Rebuild SAM Cache from the context menu.
      Figure 1. SAM rebuild cache
      SAM rebuild cache