Create an operational success dashboard

Create a KPI category and map with the operational dashboard to view the performance of the ITSM processes in your organization.

Before you begin

Role required: sn_sd.success_dashboard_admin

Procedure

1. In the navigation list, enter sn_sd_kpi_category.list.
2. Select New.
3. On the form, fill in the fields.

   Table 1. KPI Category

   Field	Description
   Name	Unique name of the KPI category.
   Dashboard type	Dashboard type of the new KPI category that is to be associated.
   Order	Order of the dashboard.

4. Select Submit.
5. In the navigation list, enter sn_sd_tab_m2m_dashboard.list.
6. Select New.
7. On the form, fill in the fields.

   Table 2. Dashboard mapping

   Field	Description
   Tab	Unique name of the dashboard.
   PAR Dashboard	The PAR dashboard that must be associated with the Operational success tab.
   Order	Order of the dashboard.

8. Select Submit.

Result

The new dashboard appears on the Operational success dashboard.