Activate Walk-up Experience

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can activate the Walk-up Experience plugin (com.snc.walkup) if you have the admin role. This plugin includes demo data.

    Before you begin

    Role required: admin

    About this task

    The Walk-up Experience application is for pre-built support lounges. The application enables your organization to set up a walk-up contact channel to support online and on-site queue check-in.

    The Interaction Logging, Routing, and Queuing (com.glide.interaction) plugin are activated with the Walk-up Experience plugin (com.snc.walkup). The following plugins must also be activated in order to use the Walk-up Experience application:
    • Asset Management (com.snc.asset_management)
    • Service Portal (com.glide.service-portal)

    To activate Walk-up Experience Badge Reader Integration and for more information about this feature, refer to Badge Reader Integration for Walk-up Experience.

    For enhanced security, activate the Explicit Role (com.glide.explicit_roles) plugin. The walk-up user is assigned snc_external automatically. This plugin was introduced in the ServiceNow AI Platform Paris release.

    Note:
    Refer to Explicit roles plugin for details about the plugin and Explicit Roles for more information about this upgrade process.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.