Redirect non-admin users to Service Operations Workspace

Enable a non-admin user to start prioritizing tasks quickly by redirecting to Service Operations Workspace after logging in to the ServiceNow instance.

Before you begin

Role required: admin

Ensure that Next Experience is enabled on your instance. For information about its activation, see Considerations for activating Next Experience.

Procedure

1. Navigate to All > Service Operations Workspace Admin Center > Overview.
2. On the Overview tab, from the Initial Setup section, select the Configure the landing page option.
3. Select Initial setup > Landing page redirection.
4. Configure the SOW redirection property.
   1. From the Homepage Destination Rule section, select Configure for SOW Landing Page.
   2. Select the Active check box.
   3. Select Update.
5. If required, configure the other SOW landing page redirection properties.
   1. From the System Properties section, select Configure for the required property.
      • glide.login.home: If set to true, the default homepage is displayed upon login. If left blank, the last page visited is used. This property is overwritten by the Homepage Destination Rule for the SOW landing page.
      • glide.next_experience.user_selected_landing_page_enabled: Sets the user selected landing page preference to true.
      • glide.ux.user_criteria_enabled: Enables use of user criteria records instead of Roles fields for UX Framework variants.
   2. Modify the property and select Update.