Use Twilio to make conference calls in Service Operations Workspace

Use Twilio to schedule conference calls with stakeholders to resolve incidents in Service Operations Workspace.

Ensure that Twilio is configured to make conference calls from Service Operations Workspace. To configure Twilio, refer Configure Notify with Twilio.

• Start and end a conference call from Twilio in Service Operations Workspace
  Start a conference call using Twilio to collaborate with others to work toward the resolution of an incident. End the call when the discussion is over.
• Join or leave a conference call from Twilio in Service Operations Workspace
  Join an existing Twilio conference call to participate in a discussion to resolve an incident. You can leave the call without affecting other participants.
• Administer an existing Twilio call in Service Operations Workspace
  Add or mute participants in a Twilio conference call.
• Reinitiate a conference call from Twilio in Service Operations Workspace
  Reinitiate a Twilio conference call that was ended to discuss about the resolution of an incident.
• View a conference call recording from Twilio in Service Operations Workspace
  View details for a recorded conference call in Service Operations Workspace by accessing the associated conference record as a reference.