Contract renewal workflow

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Contract Renewal Workflow

    The contract renewal workflow is designed to help you efficiently renew contracts that are nearing expiration or have already expired. This process allows for the creation, validation, approval, and activation of a new contract record that connects to the original contract, enabling management of related entities such as hardware assets, software entitlements, and rate cards.

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    Key Features

    • Contract Renewal Request: Initiate a request for contracts approaching expiration or already expired.
    • Contract Selection: Renew multiple child contracts under a parent contract.
    • Build Renewal: Enter renewal information for the contract.
    • Asset Selection: Add or remove hardware or enterprise assets and view those carried over to the new contract.
    • Software Assets Selection: Manage software entitlements included in the renewal.
    • Terms and Conditions: Edit terms and conditions for the new contract.
    • Rate Cards: Include rate card details to monitor contract expenses.
    • Renewal Confirmation: Review all details post-completion of the contract renewal.
    • Renewal Approval: Approve or reject requests for contract renewals.
    • Renewal Purchase Order: Receive purchase orders for assets under contract.

    Key Outcomes

    To utilize the contract renewal workflow, ensure the Software Asset Management Professional plugin is activated, and if needed, install the Hardware or Enterprise Asset Management applications. The system property sncontractenablerenewalflow must be enabled, with its default settings depending on your prior usage of asset management features. Additionally, domain separation is supported, ensuring requests and tasks align with the appropriate contract domain.

    Use the contract renewal workflow to renew contracts that are nearing their expiry date or are already expired. This workflow enables you to renew contracts through a streamlined and managed process.

    Renew your contracts by creating, validating, approving, and activating a contract record that references the original contract. This workflow enables you to manage related entities like hardware assets, software entitlements, terms and conditions, and rate cards.
    Note:
    The contract renewal workflow supports Software license, Subscription contract, Maintenance, and Warranty contract models.
    Complete the following tasks in the contract renewal workflow to renew your contracts:
    1. Contract renewal request: Create a contract renewal request for contracts that are nearing their expiry date or are already expired.
    2. Contract selection: Renew multiple child contracts under the parent contract.
    3. Build renewal: Supply the contract renewal information.
    4. Asset selection: Add or remove hardware or enterprise assets from the contract renewal process, and view the assets carried over to the new contract.
    5. Software assets selection: Add or remove software entitlements that you want to include in the contract renewal process, and view the entitlements carried over to the new contract.
    6. Terms and conditions: Update the terms and conditions in your new contract, and view the terms and conditions carried over to the new contract.
    7. Rate cards: Add rate card details to the new contract to track contract expenses.
    8. Renewal confirmation: Review the renewal details after completing all the details of a contract.
    9. Renewal approval: Approve or reject a contract renewal request for all Contract Renewal Request Lines.
    10. Renewal purchase order: Receive the purchase order for assets covered in the contract.
    Note:
    • You can't edit a task after you close it.
    • You can cancel a contract renewal process for a Contract, Contract Renewal Request, Contract Renewal Request Lines, and Contract Renewal tasks. For more information, see Results of canceling a contract renewal process.

    Prerequisites

    Before using the contract renewal workflow, you must complete the following prerequisites:

    • Activate the Software Asset Management Professional (com.snc.samp) plugin on your ServiceNow instance.

      If you want to manage hardware or enterprise asset contracts, request and install the Hardware Asset Management or Enterprise Asset Management application from the ServiceNow Store instead.

    • Enable the sn_contract_enable_renewal_flow system property.
      Note:
      If you’re already using Software Asset Management, Hardware Asset Management, or both, this system property is set to false. If you’re a new user, this system property is set to true.

    Domain separation

    Domain separation with data separation is supported for the contract renewal workflow with the following requirements:
    • The request is created in the domain of the contract that initiated the renewal process.
    • Request lines are in the domain of the contract of the request line.
    • Tasks are created in the domain of the contract being renewed.
    The sn_contract_enable_renewal_flow system property also supports domain separation.