Legacy: Problem Management dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use this dashboard to gain a high-level view across the problem management process, from opening to closing.

    Important:

    Starting in Xanadu release, the Problem management dashboard is deprecated. Users can use Problem dashboard to view, and track the open problems.

    Figure 1. Problem Overview tab
    Problem Overview tab of the Problem Management dashboard
    Figure 2. Problem Open tab
    Tab with information about open problems on the Problem Management dashboard
    Figure 3. Problem New tab
    Tab with information about new problems on the Problem Management dashboard
    Figure 4. Problem Closed tab
    Tab with information about closed problems on the Problem Management dashboard

    End user and roles

    End user and goal Required role
    Problem manager pa_viewer needed to view the Basic Indicators list

    Indicators

    Number of open problems
    Problems on the Problem [problem] table created on or before today and with no Closed date. This indicator is used in several other indicators on the dashboard.
    Number of new problems
    Problems on the Problem [problem] table created today. This indicator is used in several other indicators on the dashboard.
    Number of closed problems
    Problems on the Problem [problem] table closed today. This indicator is used in several other indicators on the dashboard.
    Problem backlog growth
    The score for this indicator is calculated according to the formula [[Number of new problems]] - [[Number of closed problems]].
    Average age of open problems
    The score for this indicator is calculated according to the formula [[Summed age of open problems]] / [[Number of open problems]] / 24
    % of new critical problems
    The score for this indicator is calculated according to the formula ( [[Number of new problems > Priority = 1 - Critical]] / [[Number of new problems]] ) * 100
    Average close time of problems
    The score for this indicator is calculated according to the formula [[Summed duration of closed problems]] / [[Number of closed problems]] / 24
    The following indicators are not shown directly on the dashboard but are used in calculating formulas:
    • Summed age of open problems
    • Summed duration of closed problems

    Breakdowns

    Priority.