Create user criteria for event types in Workforce Optimization for ITSM

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Add a user criteria record to specify which users, roles, and groups can access event types in Workforce Optimization for ITSM.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Service Catalog > Catalog Definitions > User Criteria.
    2. Select New.
    3. On the form, fill in the fields.
      Field Description
      Name Unique name for the user criteria
      Users Users who can access event types.
      Groups Groups who can access event types.
      Roles Roles who can access event types when you apply the user criteria.
      Advanced Option to create a script for the user criteria.
      Active Enabling the check box makes the user criteria available.
      Companies Companies who can access event types.
      Location Locations that can access event types.
      Departments Departments that can access event types.
      Match All Option to make every condition that is set required when the user criteria are applied.
    4. Select Submit.