Slack slash commands

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Slash commands provides a quick way to invoke your app to perform specific actions from Slack.

    You need to configure slash commands to execute the commands. Only a user with the sn_incident_write, itil or admin role can execute the commands.

    Table 1. Slash commands
    Commands Description
    /now help Provides list of available ServiceNow commands with description.
    /now create incident Creates an incident with the inputs provided by the user.
    /now list incidents Lists all active incidents assigned to the user.
    /now oncall [group name] Displays shifts and members who are currently on-call for a group.
    Note:
    Only a user with the itil or the admin role can execute this command.
    Slash commands that can be run only from channels associated with ServiceNow
    /now comment [comment] Posts a comment in the Additional comments field of the associated incident.
    /now note [note] Posts a note in the Work notes field of the associated incident.
    /now assigntome Assigns associated incident to the slack user.
    /now assign [@slack_user] Assigns associated incident to a specific user.