Reference section for Problem Management Release version: Australia Updated March 12, 2026 1 minute to readReference topics provides field descriptions of various forms. Problem formDescription of the field values for the problem form.Problem Task formDescription of the field values for the problem task form.Problem model formDescription of the field values for the problem task model form.Problem task model formDescription of the field values for the problem task model form.Problem Management model state transition condition formDescription of the field values for the model state transition condition form.Legacy Problem formDescription of the field values for the legacy problem form.Known error article formDescription of the field values for the legacy problem form.Data lookup for prioritizing problemsTo follow ITIL guidelines, problem records are prioritized by the impact and urgency of the problem.Problem management propertiesProblem Management properties are used to control features such as creating problem task on a closed problem and reanalyzing a closed or a canceled problem.Quick start tests for Problem ManagementValidate that Problem Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.Domain separation and Problem ManagementDomain separation is supported in Problem Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.Data for problem resolutionThe quick resolution of problems requires gathering as much information as possible about the problem.Synchronization between incident and problem recordsChange in a Problem record impacts related Incident records. Notification is sent to the user for each such update.Working with contextual searchContextual search display results on forms and record producers based on the text that you provide in a field.
Reference section for Problem Management Release version: Australia Updated March 12, 2026 1 minute to readReference topics provides field descriptions of various forms. Problem formDescription of the field values for the problem form.Problem Task formDescription of the field values for the problem task form.Problem model formDescription of the field values for the problem task model form.Problem task model formDescription of the field values for the problem task model form.Problem Management model state transition condition formDescription of the field values for the model state transition condition form.Legacy Problem formDescription of the field values for the legacy problem form.Known error article formDescription of the field values for the legacy problem form.Data lookup for prioritizing problemsTo follow ITIL guidelines, problem records are prioritized by the impact and urgency of the problem.Problem management propertiesProblem Management properties are used to control features such as creating problem task on a closed problem and reanalyzing a closed or a canceled problem.Quick start tests for Problem ManagementValidate that Problem Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.Domain separation and Problem ManagementDomain separation is supported in Problem Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.Data for problem resolutionThe quick resolution of problems requires gathering as much information as possible about the problem.Synchronization between incident and problem recordsChange in a Problem record impacts related Incident records. Notification is sent to the user for each such update.Working with contextual searchContextual search display results on forms and record producers based on the text that you provide in a field.