Components installed with Walk-up Experience

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Several types of components are installed with activation of the Walk-up Experience plugin, including tables and user roles.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Demo data is available for this feature.

    Table 1. Roles installed
    Role title [name] Description Contains roles
    Walk-up login

    [sn_walkup.walkup_login]

    		 Used to log into the onsite Walk-up Experience portal when needed. For example, at the beginning of the work day for an agent.
    Note:
    This role is assigned to a user record for purposes of logging into the check-in device, typically a tablet, at the on-site Walk-up Experience portal. It is not an actual human being with an assigned role, but an account used to log into the on-site portal devices. The user record can be assigned only this role in order to access the onsite Walk-up Experience portal. The user record account cannot contain any other associated roles. For security reasons, the Walk-up Experience portal cannot be accessed using the admin role.
    		 None
    Walk-up technician

    [sn_walkup.walkup_technician]

    		 Works at the Walk-up Experience location to fulfill customer demands, such as IT-related issues and requests.
    • interaction_agent
    • workspace_agent
    • awa_agent
    • sn_apptmnt_booking.appointment_booking_user
    Walk-up manager

    [sn_walkup.walkup_manager]

    Manages the technicians at the Walk-up Experience location.

    Access the Walk-up Experience Dashboard to oversee and monitor operations and performance.
    • sn_walkup.walkup_technician
    • sn_apptmnt_booking.appointment_booking_manager
    Walk-up administrator

    [sn_walkup.walkup_admin]

    Administers and configures Walk-up Experience modules.
    • sn_walkup.walkup_manager
    • inventory_admin
    • schedule_admin
    • sp_admin
    • sn_apptmnt_booking.appointment_booking_admin
    • awa_admin
    Table 2. Tables installed
    Table Description
    Walk-up Reason for Visit

    [wu_reason]

    		 Record used to define various common reasons why a user needs walk-up support.
    Walk-up context

    [wu_context]

    		 Record used to configure an online check-in channel for requesters to join a walk-up queue before physically arriving at the walk-up location. Identifies a walk-up requester and the description of the associated interaction.
    Walk-up Location Queue

    [wu_location_queue]

    		 Record used to configure a walk-up location. Extends the Queue [awa_queue] table.
    Walk-up Reason

    [wu_m2m_location_queue_reason]

    		 Record used to set the order a particular visit reason should be prioritized at a walk-up location.
    Walk-up Appointment

    [wu_appointment]

    		 Record used to configure scheduled appointments. Extends the Task [task] table.