Filter records

Set additional filters to limit the number of records that are displayed on a screen. Filtering records in the mobile app works like filtering with a condition builder on the ServiceNow AI Platform.

Before you begin

Role required: itil or group manager

Procedure

1. To further refine your search results, or to enter additional filter criteria on any list of records that is displayed, tap the filter icon ().
2. On the Filters screen that appears, tap the arrow on a field to expand it.
3. From the options available, tap the check box or tap an option for your filter.
   For many of the filters, you can select more than one option.
4. Tap the back icon () or DONE to save your changes to a field.
   The criteria you chose displays on the Filters screen. The number of records that match your criteria also display on the top of the screen. Tap Clear or RESET to remove any filters and restore the default setting.
5. Optional: Repeat steps 1- 4 with the Filters screen displayed to continue setting your filter criteria.
6. Tap the and AND icon after you set all criteria to create AND conditions.
7. Alternatively, tap the OR icon to create OR conditions.
8. After you have added all the criteria you want, tap DONE.
   The incident records that match your filter criteria display on the screen.