Examples of Desktop Assistant notifications using DesktopAppNotificationUtils

Examples showing the sendDANotification() method of DesktopAppNotificationUtils used to send a Major Incident Management (MIM) alert and a Proactive Engagement (PE) notification.

Major Incident Management alert

The following code sends a P1 major incident alert to two users. The referrer_table and referrer_id parameters specify the incident record that the notification links to.

var utils = new sn_dex_desktop.DesktopAppNotificationUtils();

var response = utils.sendDANotification({
    notification_title:   "Major Incident Declared",
    notification_message: "A P1 major incident affecting the VPN gateway has been declared. " +
                          "Your team lead has been notified. Check INC0009001 for updates.",
    recipient_list:       "3a59b56ec6112000bce4d7d220a8df54," +
                          "62826bf03710200044e0bfc8bcbe5df1",
    referrer_table:       "incident",
    referrer_id:          "1c741bd70b2011200523d2e2d9c2d46a",
    source:               "mim"
});

gs.info("DA Notification response: " + JSON.stringify(response));

The system returns the following response.

{
  "responseCode": "200",
  "message": "Desktop Assistant Notification Call flow called with flow context ID: <guid>",
  "metadata": { "notificationID": "<sys_id of inserted notification record>" }
}

Proactive Engagement notification

The following code sends a license renewal reminder to a single user and includes a link to the related service catalog request.

var utils = new sn_dex_desktop.DesktopAppNotificationUtils();

var response = utils.sendDANotification({
    notification_title:   "Action Required: Software License Renewal",
    notification_message: "Your Adobe Acrobat license expires in 5 days. " +
                          "Submit a renewal request through the Service Portal.",
    recipient_list:       "3a59b56ec6112000bce4d7d220a8df54",
    referrer_table:       "sc_request",
    referrer_id:          "<sc_request_sys_id>",
    source:               "pe"
});