Non-persistent VDI monitoring configuration

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Monitor non-persistent Virtual Desktop Infrastructures (VDIs) with Digital End-User Experience (DEX) so your organization can track performance issues and troubleshoot device and application performance.

    Non-persistent VDIs provide end users with a fresh desktop environment each time they log in. VDIs are a common choice for organizations requiring standardized and secure desktops, such as those in healthcare, education, or customer support.

    When a VDI is initialized for the first time, it completes the standard registration process and downloads a certificate from the ServiceNow cloud. The certificate is then backed up to your persistent storage for future sessions.

    During subsequent active sessions, the Agent Client Collector (ACC) continuously collects performance and usage data. Before a session ends, the logoff script pushes any residual metrics to the ServiceNow instance, helping avoid data loss. In subsequent sessions, the logon script restores the certificate from your persistent storage, enabling local authentication and eliminating the need to download certificates again. This process minimizes the load on the ServiceNow instance and supports efficient operation.

    Note:
    DEX supports monitoring non-persistent VDIs on VMware. Multi-user sessions aren't supported.

    Benefits of monitoring non-persistent VDIs

    Monitoring non-persistent VDIs with Digital End-User Experience provides the following benefits:

    Enhanced user experience
    You can identify performance issues such as slow logging in, crashes, or sluggish application and device performance, even after the desktop session ends.
    Efficient troubleshooting
    You can analyze device and application metrics data to pinpoint issues reported by employees, reducing guesswork in problem resolution.