Register a custom application in Microsoft Azure portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Provide authorization for the ServiceNow instance by registering a custom application with Azure Active Directory.

    Before you begin

    Role required: Azure Active Directory admin

    Procedure

    1. Log in to the Microsoft Azure portal.
    2. Under Azure services, select App registrations.
      Register an app.
    3. Under App Registrations, select New registration.
      New app registration.
    4. Provide a name and select Register.
      Registering an app.
      The application is registered and essential application details are displayed.
    5. Copy and record the value of Application (client) ID and Directory (tenant) ID for later use.
    6. Select Certificates & secrets, and select New client secret.
    7. In the form, provide the Description and select Add.
      Add a client secret.
    8. Copy the Value of client secret for later use.
      Copy the client secret.
    9. Select API permissions.
    10. Under Configured permissions, select Add a permission.
    11. Under Request API permissions, select Microsoft Graph.
      Add permissions.
    12. Select Application permissions.
    13. Ensure that these permissions are provided to your custom app:
      • User.Read.All
      • CallRecords.Read.All
      For more information about the API permissions, see Add permissions to access your web API in Microsoft Learn.
    14. Select Add permissions.
      Application_permissions
    15. Select Grant admin consent.
      Grant_permissions
      The system prompts you to confirm your consent.
    16. Select Yes.
      A confirmation message is displayed that admin consent is granted for the requested permissions.
      Confirmation_message