Exploring Digital Experience Score
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Summary of Exploring Digital Experience Score
Digital Experience Score (DEX Score) offers insights into the digital experience of employees by evaluating three main data sources: monitored metrics from end-user devices, user sentiment, and service desk experience. This tool helps organizations understand and enhance employee engagement through comprehensive analysis.
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Key Features
- Dashboard Access: Digital workplace leaders can analyze data and enable others to access the Digital Experience Score dashboard, configure metric definitions, and manage survey settings.
- Data Analysis: Both digital workplace leaders and dashboard users can analyze qualitative and quantitative data to gain a holistic view of employee digital experiences.
Key Outcomes
- Comprehensive Insights: Users can interpret both subjective (qualitative) data, such as user sentiment from surveys, and objective (quantitative) data, such as application and device health metrics, to make informed decisions.
- Scoring Metrics: The DEX Score provides normalized metric scores on a scale of 100 for comparability, along with weighted averages to offer a more accurate overall score.
Next Steps
To effectively utilize the Digital Experience Score, customers are encouraged to explore configuration and usage guides, including how to track digital experience through the dashboard.
Learn more about Digital Experience Score (DEX Score) and review the benefits it can provide for different users in your organization.
Digital Experience Score overview
Digital Experience Score provides comprehensive insight into the digital experience of your employees by analyzing the following three key data sources:
- Monitored metrics from end-user devices
- User sentiment
- Service desk experience
Digital Experience Score users
| User | Description |
|---|---|
| Digital workplace leader | Digital workplace leader can analyze data on the Digital Experience Score dashboard. They can enable users to use the Digital Experience Score dashboard. They can also configure the metric definition, DEX Score system properties, qualitative mapping for the metric scores, and survey configuration. |
| Dashboard User | Dashboard user can view the Digital Experience Score dashboard. |
Digital Experience Score benefits
| Benefit | Feature | Users |
|---|---|---|
| Analyze both quantitative and qualitative data to get a comprehensive view of the employees' digital experience across your organization. | Digital Experience Score dashboard |
|
Key terms
- DEX-monitored applications and devices
- DEX-monitored apps and devices are the ones that are tracked and measured using Digital Experience (DEX) metrics. These metrics are then used to compute scores. These scores can be individual normalized metric scores, weighted averages of metric scores, or averages of all scores for each metric.
- Qualitative metrics
- The qualitative metrics are descriptive and subjective, such as the user sentiment metrics. They provide insights into the quality of the subject, such as service feedback and application and device experiences. These metrics are collected through surveys.
- Quantitative metrics
- The Quantitative metrics represent numerical data, such as application health metrics or device health metrics. They provide measurable data that can be analyzed to provide insights to make informed decisions. For application health, you might look at things like crashes and load time. For device health, you'd look at battery health and memory. These metrics are collected through data collection methods from monitored applications and devices.
- Normalized metric scores
- The normalized metric scores represent the adjusted scores of each metric. Metric scores are adjusted to a common scale of 100 so that they can be compared with each other.
- Weighted average
- The weighted average is calculated by using the different weights of each metric to determine an overall average score.
What to explore next
To learn more about configuring and using Digital Experience Score, see: