Create a product catalog item

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read

    • Create hardware and software product catalog items to include in the product catalog and the service catalog.

    Before you begin

    Role required: catalog_admin

    About this task

    You must activate the items separately before they appear in the product catalog or service catalog.

    Procedure

    1. Navigate to All > Product Catalog > Catalog Definition > Hardware & Software Items.
    2. Select New.
    3. Complete the form.
      Some of the fields listed do not appear until you save the product catalog item.
      Table 1. Product catalog item fields
      Field Description
      Name Name of the item as you want it displayed in the product catalog.
      Catalogs Catalog this item is listed in.
      Vendor Vendor that supplies the item. If the item is purchased from multiple vendors, use the vendor catalog and leave this field empty.
      Rank tier Overall ranking for the selected vendor's products and services. This field is shown in a Product Catalog Item record when the CI class is Hardware Catalog or Software Catalog.
      Model Specific version or configuration of the item.
      Product ID Item identification number assigned by your organization.
      Price Price at which the item is available in the product catalog. Enter a numerical value and select the appropriate currency.
      Recurring price Item's recurring price. For example, a subscription to a mobile phone contract could cost $500.00, with an $30.00 monthly recurring price.
      Recurring price frequency Interval at which the recurring price is accrued.
      List Price Price at which the item retails. This field is shown only when the Class is Hardware Catalog or Software Catalog.
      Cost Price at which the item was purchased from the vendor. The cost could be less than the List Price if your organization received a discount from the vendor. This field is shown in a product catalog item record only when the CI class is Hardware Catalog or Software Catalog.
      Omit price in cart When selected, hides the price when the item is displayed in the service catalog. Clear the check box to show the price in the service catalog. This field is only visible in a product catalog item record when the CI class is Hardware Catalog.
      Workflow Workflow associated with this item.

      You can view the activities, the conditions, and the stages associated with the workflow by selecting Show Workflow.
      Execution plan Execution plan associated with this item.
      Short description Brief description of the item.
      Ordered item link List of links containing more information about items. The links can be reused across multiple items.
      Class Catalog item class this item belongs to. Select Hardware Catalog or Software Catalog. This field is visible by default. When you save the record as a hardware or software catalog item, the form is retitled Hardware Catalog or Software, respectively.
      General section
      Category Named group of items to which the item belongs.
      Delivery time Amount of time it takes to deliver the item, starting from when it is ordered from the product catalog.
      UPC Barcode number used to identify and track items.
      Description Detailed description of the item. The description is displayed in the product catalog listing.
      Product Information section
      Cost Price at which the item was purchased from the vendor. This field is only visible when the Class is Software Catalog.
      Specifications Facts about the item, such as size, weight, version, or speed.
      Features Distinct properties or distinguishing characteristics of the item.
      Images section
      Icon Small image that appears next to the name when the item is displayed in the service catalog. Supported file types are jpg, png, bmp, gif, and jpeg.
      Picture An image showing the item. Supported file types are jpg, png, bmp, gif, and jpeg.
      Related lists
      Includes More catalog items provided with this item. This related list is for informational purposes only.
      Variables Service catalog variables associated with this item. A service catalog variable captures and passes on information about choices a customer makes when ordering an item from the service catalog.
      Vendor Catalog Items Vendor catalog items associated with this item. Vendor catalog items allow you to track information about this item by its specifications for each vendor.
      Hardware catalog item record with an icon and picture of the item.
      Figure 1. Hardware catalog item
      Hardware catalog item for a laser printer
    4. Optional: Select Try It to preview the item as it appears in the service catalog.
    5. Select Submit or Update.