Add a user as a contact

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Add a user to a communication plan if you have not added the user earlier in the contact. You can assign a communication task to the user to resolve an issue.

    Before you begin

    Role required: ia_admin or admin

    Procedure

    1. Navigate to All > Incident Communications Management > Open.
      Note:
      If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see Redirect UI16 module links to Service Operations Workspace.
    2. Open an incident communications plan record.
    3. Select the Users related list and then select New.
      Add a user as a contact for the plan
    4. On the form, fill in the fields.
      Table 1. Contact form
      Field Description
      Table Task table for which you are creating the contact.
      Document The incident communication plan for which you are creating the contact.
      Responsibility Responsibility that the user is expected to handle throughout the communication process.
      Type Type of contact such as user, group, or recipient list that you want to involve in the plan.
      Note:
      To add a user, select User for the Type field.
      User Name of the user who is considered as the contact.
    5. Click Submit.
      The contact information appears in the Users related list.