Define contact responsibilities

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Define the different contacts or target audience involved in the communication process and their responsibility to understand the expectations from those contacts throughout the process.

    Before you begin

    Role required: ia_admin or admin

    Procedure

    1. Navigate to All > Incident Communications Management > Contact Administration > Contact Responsibilities.
      Note:
      If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see Redirect UI16 module links to Service Operations Workspace.
    2. Click New.
    3. On the form, fill in the fields.
      Table 1. Contact Responsibility form
      Field Description
      Global Check box to determine whether the contact responsibility is available for all tables or for a specific table. If the check box is not selected, the Table field appears where you can select the table for which you are defining the contact responsibility.
      Name Unique name of the contact, such as Business Director or Communication Manager, involved in the communication process.
      Type Type of contact such as user, group, or recipient list.
      Table Table on which contact is activated when a communication plan is attached.
    4. Click Submit.
      Contact responsibilities are defined.