Operational Success

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • An operational KPI is a quantifiable measure that tracks the efficiency and effectiveness of day-to-day operations in your organization. The KPIs can be organized in a dashboard that highlights the areas that are running efficiently and the areas that need attention.

    Enable Operational Success and configure the settings to understand and use the Key Performance Indicators (KPIs) and formulas.
    By monitoring operational KPIs, you can identify areas for improvement, optimize processes, and ultimately achieve their strategic goals. Here are some techniques to use the operational KPIs:
    • Ensure your KPIs match your organization’s business goals. Define your KPIs that contribute to achieving those objectives.
    • Focus on the most critical KPIs that add value to the organization’s growth.
    • Track and review KPIs regularly. Monitor your progress and modify the KPIs as required by the organization’s goals.
    • Use data to drive decisions: Identify trends, uncover root causes, and use insights to improve processes and performance.
    • Use the data to identify trends and use insights to improve processes and performance.

    To create a new operational dashboard, refer Create an operational success dashboard.

    This framework uses the PA Dashboard created as part of the Platform Analytics for ITSM. For more information see, Platform Analytics KPIs and dashboards.