New web or installed application form

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of New Web or Installed Application Form

    The New Web or Installed Application Form allows users to add applications for monitoring compliance and performance metrics. This form is essential for maintaining oversight of application performance and ensuring compliance with organizational standards.

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    Key Features

    • Select an Application Service: Choose from a list of application services linked to the Service (cmdbciservice) table. Access the list using the magnifying glass icon.
    • Domains to Monitor: Add web addresses for applications by selecting + Add. Metrics monitoring can be enabled for each domain.
    • Processes to Monitor: Specify primary and secondary processes for both Windows and macOS applications, as well as web endpoint connections for cloud-connected applications.
    • Enable Page-Level Monitoring: Set specific pages to monitor after saving the application. This feature is available for web applications only.
    • Monitoring Toggle: Enable or disable monitoring for compliance and performance. Multiple applications can be adjusted simultaneously using bulk checkboxes.
    • Advanced Monitoring: Available for Microsoft Configuration Manager applications to enhance monitoring capabilities.
    • Enable Usage Tracking: For Software Asset Management, allow tracking of application usage and last access time if the SAM plugin is installed.

    Key Outcomes

    By utilizing this form, ServiceNow customers can effectively monitor application performance and compliance, thus ensuring the applications operate smoothly within their environment. This leads to improved application management and visibility into usage patterns, ultimately enhancing organizational productivity and resource allocation.

    Using a custom form, you can add an application to be monitored for compliance or performance metrics.

    Field Description
    Select an application service List of application services that references the Service (cmdb_ci_service) table to select an application service added for monitoring.

    You can open the list of available services by selecting the magnifying glass icon ().
    What domains should be monitored? Web address that is used to launch the application and access its features and functions.

    You can add a domain by selecting + Add. Add one or more domains, separated by a comma. You can enable metrics monitoring on each domain name you add.

    This field appears only if you select Web application under the New drop-down list.
    What processes should be monitored? Processes that you want to monitor.
    This field has the following subfields:
    • Windows: Enter the process name (ex. process.exe): A unique identifier for the primary running instance of the Windows application.
    • Windows: Secondary processes separated by a comma: A unique identifier for the secondary running instance of the Windows application.
    • Mac: Enter the process name (ex. process.dmg): A unique identifier for the primary running instance of the macOS application.
    • Mac: Secondary processes separated by a comma: A unique identifier for the secondary or more running instance of the macOS application.
    • Web Endpoint Connection: A comma-separated list of domains used for measuring network latency. Example: company-name.zoom.us, company-name.outlook.com.
      Note:
      Typically, you fill in this field for the applications you have installed that connect to the cloud.

    This field appears only if you select Installed application under the New drop-down list.
    Enable page-level monitoring Specific pages to monitor within the domain.

    You can add a specific page to monitor after adding and saving the application to monitored applications. In the Application management table, select the added application to set up one or more pages. See Set up page-level monitoring for more details.

    This field appears only if you select Web application under the New drop-down list.
    Monitoring Toggle switch to enable or disable monitoring for the application performance and system compliance.
    This field has the following options:
    • Compliance: Enables reporting on whether this application is running on your organization's devices.
    • Metrics: Enables performance reporting for this application.

    Move the monitoring toggle switch () to turn the reporting on or off.

    Note:
    You can also enable monitoring for multiple applications simultaneously. From the Application management page, use the bulk check box to select multiple applications, and adjust your selection as needed with the individual check boxes for each app.

    This field appears only if you're editing an installed application.

    This field doesn't appear when you're onboarding Application and Device Health.
    Advanced monitoring Option available for the Microsoft Configuration Manager (MCM) application.

    Select the MCM app from the drop-down list to enable advanced monitoring.

    This field appears only if you select Installed application under the New drop-down list.
    Enable usage tracking (optional): SAM product Option to add a Software Asset Management (SAM) product to enable tracking of the usage and last access time.

    When the SAM plugin (com.snc.samp) is installed, the SAM product field changes into a drop-down list that references the samp_sw_product table. If you can't find an application in the drop-down list, you can add it by selecting the + New SAM product button.

    This field appears only when you're editing a web application.

    For more information, see Using DEX or SAM for application monitoring.