Create a hyperlink card in Desktop Assistant

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a hyperlink card in Desktop Assistant to provide direct access to a targeted site, page, or records.

    Before you begin

    Confirm that the DEX Desktop Assistant [sn_dex_desktop] application has been installed. For more information, see Install Application and Device Health and Download and install Desktop Assistant.

    Role required: sn_dex_desktop.admin

    Procedure

    1. Navigate to All > Desktop Assistant > Configuration > Create Hyperlink Card.
    2. On the form, fill in the fields.
      Table 1. Hyperlink Card form
      Field Description
      Name Unique name for the card title.
      Header Unique name for individual pages in the card.

      This name appears as the header or title of the related details page.
      URL URL of the site or page that opens when you select the card.
      Note:
      The available options are:
      • Relative URL: Setting the URL to /esc automatically opens the Employee Center for the same ServiceNow instance that Desktop Assistant is connected to.
      • Public URL: The full URL. For example, https://www.servicenow.com/.
      Description Short description of the card.
    3. Add a URL to the card.
      1. Select the Edit URL icon .
      2. In the URL field, enter the URL.
      3. Select the Lock URL icon .
    4. Optional: Add an image to the card.
      1. In the Icon field, select Click to add.
      2. Select Choose File and select an image from your system.
      3. Select OK.
    5. Select Submit.

    What to do next

    Map the card to the section under which it should appear. For more information, see Map a card to a section.