Installing DEX on your local machine

Install and configure DEX components on your local machine before you deploy them to your organization's employees.

• Install Digital End-User Experience
  Digital End-User Experience (DEX) is available with activation of the Digital End-User Experience [sn_dex] plugin. You must have the admin role to install the DEX product [sn_dex]. During installation, Application and Device Health is included as a component in DEX.
• Create an ACC registration key
  Set up an Agent Client Collector (ACC) by creating an agent registration key to identify and authenticate agents that are enabled to send data to the collector. The key helps promote the security and integrity of the data collected from the system.
• Test connectivity to the ServiceNow instance
  Test the ServiceNow DEX instance network connectivity.
• Install ACC for DEX on Windows
  Install Agent Client Collector (ACC) to work with Digital End-User Experience (DEX) to monitor and collect data, provide insights into system performance, identify issues, and enable proactive maintenance.
• Install ACC for DEX on macOS
  Install Agent Client Collector (ACC) to monitor and collect data in a centralized and organized manner, provide insights into system performance, identify issues, and enable proactive maintenance.
• Configure ServiceNow sudoers file
  Configure the ServiceNow sudoers file to grant the servicenow user the necessary permissions to run specific commands with elevated privileges. This configuration uses a drop-in file in /etc/sudoers.d/ to maintain secure, isolated sudo rules for ServiceNow operations.
• Test Agent Client Collector connectivity
  Test the Agent Client Collector (ACC) connectivity to identify any proxy issues.
• Enable DEX browser extension
  Activate the DEX Chrome or Edge Extension on your system to collect different operational or performance-based metrics for the web applications.