Approval with e-Signature for change requests

  • Release version: Australia
  • Updated June 4, 2026
  • 1 minute to read

    • Use e-signatures to add an additional layer of verification and compliance to change approval workflows. e-signatures are supported in both Core UI and Service Operations Workspace (SOW).

    e-signatures provide a secure, auditable method for approvers to verify their identity when approving change requests.

    Supported approval mechanisms

    You can use e-signatures with any approval mechanism available in Change Management, including:

    • The Ask for Approval action in Flow Designer.
    • The Approval - User or Approval - Group activities in Workflow.
    • Change approval policies.

    Supported tables

    By default, Approval with e-Signature supports the Change Request and Standard Change Proposal tables.

    For more information, see Approval with e-signature.

    Requirements

    Before you can use e-signatures with change approvals, verify the following requirements:

    • The e-signature platform plugin is activated on your instance. For activation instructions, see Activate Approval with e-Signature plugin.
    • Change approvals are configured for the relevant change models or change types using Flow Designer flows, legacy workflows, or change approval policies.
    • Approvers have the appropriate roles to approve change requests.