Change flows

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Change Management Change flows provide a library of reusable actions and end-to-end implementations of the Change models provided in the base system.

    Starting with the Yokohama release, the new base system flows replace the existing workflows for Change Management. However, you can continue to create custom workflows or use the existing ones. To migrate your existing workflows to flows, check the new base system flows available in Workflow Studio for guidance. For any new requirements, use flows.

    You can use ServiceNow® Workflow Studio to create, operate, and troubleshoot flows. Workflow Studio is a single interface that provides:
    • Natural language descriptions.
    • Runtime information.
    • Consolidated configuration.

    The provided flows are read-only to ensure that they can be upgraded. To change the behavior of these flows, make a copy of the read-only flow, and contact Support to deactivate the read-only flow. Deactivating the read-only flow ensures that the copied flow is the only version that is triggered.

    If you need to activate the change flows in the base system, you must contact the support to log a case to activate the change flows.

    By default, these Change flows are provided:

    Table 1. Default Change flows
    Flow Description
    Change - Cloud Infrastructure - Authorize Process cloud infrastructure changes for approvals.
    Change - Emergency - Authorize Process an emergency change that is in authorize state and is not on hold.
    Change - Emergency - Implement Process an emergency change that is in the implement state.
    Change - Emergency - Review Process an emergency change in the review state.
    Change - Normal - Assess Process a normal change that is in the assess state and is not on hold.
    Change - Normal - Authorize Process a normal change that is in the authorize state and is not on hold.
    Change - Normal - Implement Process a normal change that is in the implement state.
    Change - Standard Process a standard change.
    Change - Standard - Implement Process a standard change that is in the implement state.
    Change - Standard - Proposal Propose a new standard change template. Handles approvals from draft to published state.
    Change - Unauthorized - Authorize Process an unauthorized change for approvals.
    Change - Unauthorized - Review Review an unauthorized change.