Copy a change request

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can copy details of an active or canceled change request to a new change request.

    Before you begin

    Role required: itil, admin, or sn_change_write

    About this task

    The administrator configures which of the following items are copied to the new change request.
    • The content that is copied.
    • The attributes or fields and values that are copied. All non-copied attributes are reset to default values.
    • The configured related tables that are copied.
    Note:
    You cannot copy change details from a standard change.

    New change tasks can be created when a change is copied. If your change record has associated workflows that create change tasks, then these change tasks may not be copied because the workflow creates them. Only manually created tasks are copied, if the workflow when creating the task sets the created_from field on the change_task table to workflow. The created_from field has a default value of manual.

    Procedure

    1. Navigate to Change > Open.
      Note:
      If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see Redirect UI16 module links to Service Operations Workspace.
    2. Select the change request to be copied.
    3. Select the Additional Actions menu icon () and then select Copy Change to copy change request details.
      A preview of the new change record appears with values from the original source change record.
    4. Edit values on the newly created change record, as appropriate.
    5. Click Submit to create a new change request record.

    What to do next

    After an existing change request is copied and a new one created. A user with ITIL role then reviews, approves, implements, and closes the change request as necessary.

    In addition, you can associate CIs to the newly created change request.