Modify or retire a standard change template

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can modify and retire standard change templates based on your organization's requirements.

    Before you begin

    Role required: admin, change_manager, sn_change_write or itil

    Procedure

    1. Navigate to All > Change > Standard Change > All Templates.
    2. Select the template you want to modify or retire and perform one of the following steps.
      OptionDescription
      Modify a standard change template
      1. Click Modify Template under Related Links.
      2. Enter your modifications in the Modify a Standard Change Template form.
        Note:
        You can modify any field in the standard change template, and send for approval. After the modifications are saved and approved, a new version of the standard change template is created. Change requests created from the modified standard change template reflects the modifications made.
      Retire a standard change template
      1. Click Retire Template under Related Links.
      2. Enter your business justification to retire the specific template in the Retire a Standard Change Template form.
        Note:
        The standard change template is deactivated, and it is no longer be available for creating new change requests.
    3. Perform one of the following actions:
      • Click Save. The modifications are saved but not sent for approval.
      • Click Request Approval. The template is sent for approval to the change management team.