Using metric rules for Digital End-User Experience

Metric rules set criteria and thresholds, triggering alerts when performance metrics deviate from specified parameters and facilitating effective system monitoring and management. This comprehensive approach to generating alerts enables you to identify and address potential issues, which helps enhance system reliability and operational efficiency.

To access the metric rules page, navigate to Workspaces > Service Operations Workspace and, in the primary navigation, select the Administration icon (). Select the Metric rules card.

Note:

When you initially install Digital End-User Experience (DEX), a set of preconfigured metric rules is available with the base system. These rules remain inactive on installation. For more information on how to activate them, see Activate or deactivate alert rules. If you delete these rules, they're permanently removed and can't be retrieved.

If you installed the DEX Proactive Engagement application and added an alert action for any of the rules, the Action field shows the action that you added for that metric rule.

For details about the fields and their descriptions on the metric rules page, see Metric rules page.