Use DEX Desktop Assistant

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use DEX Desktop Assistant to get quick access to self-service and diagnostic tools, notifications about outages and announcements, and support resources.

    The DEX Desktop Assistant provides a dedicated communication interface for employees, enabling access to self-service options, IT notifications, and support resources.

    Desktop Assistant facilitates streamlined workflows by enabling employees to perform network diagnostics, access IT catalogs, use the ServiceNow® Employee Center, and interact with virtual agents for assistance. IT teams can use the tool to issue outage notifications or critical announcements, promoting timely communication and efficient support delivery.

    Table 1. Desktop Assistant home page components
    Components Description
    Header
    The Desktop Assistant header includes the following:
    • Application name
    • Virtual agent or chat icon : Selecting this icon opens a chat-based Virtual Agent interface that uses Now Assist to provide help, answers, and support.
    • Notification icon : This icon displays a red dot with a number to indicate the number of new notifications. Selecting the icon displays the list of notifications.
    • User profile icon : Selecting this icon enables you to log out of Desktop Assistant.
    Sections

    Sections help you search for items by arranging them sequentially and in logical groups. By default, ServiceNow provides the My resources and Quick links sections.

    Desktop Assistant administrators can configure additional sections for the home page. For more information, see Add a section in the Desktop Assistant home page.
    Cards Desktop Assistant provides the following cards with the base system:

    By default, the Device health check and Network test cards are mapped to the My resources section and the Employee Center and Outages cards are mapped to the Quick links section. Desktop Assistant administrators can map or remove cards from any section on the home page. For more information, see Map a card to a section and Delete a card from the Desktop Assistant home page.
    Note:
    If you experience issues with Desktop Assistant, troubleshoot them by accessing the logs at these locations:
    • macOS: Users/[username]/Library/Application Support/desktop_assistant_app/logs
    • Windows: Users\[username]\AppData\Roaming\desktop_assistant_app\logs