Edit web or installed application form

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Edit Web or Installed Application Form

    This guide outlines how to edit an application for monitoring compliance and performance metrics using a custom form. The process varies slightly depending on whether you are working with a web or installed application.

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    Key Features

    • Select an application service: Choose the application service you want to monitor.
    • Monitor domains: Specify the web address for web applications that launches and accesses their features.
    • Monitor processes: Enter the primary and secondary process names for Windows (e.g., process.exe) or macOS (e.g., process.dmg) applications.
    • Web Endpoint Connection: List domains for measuring network latency, particularly for cloud-connected installed applications.
    • Enable page-level monitoring: Select specific pages within a domain for monitoring (applicable for web applications).
    • Upload a logo: Link to upload or edit the application's logo.
    • Monitoring toggle: Enable or disable performance and compliance monitoring with options for compliance reporting and performance metrics.
    • Enable usage tracking: Optional feature to add a Software Asset Management (SAM) product for tracking application usage and last access time.

    Key Outcomes

    By editing the application form, ServiceNow customers can effectively monitor application performance and compliance, customize monitoring settings, and efficiently manage multiple applications. Proper configuration ensures accurate reporting and insights into application usage and system compliance.

    Using a custom form, you can edit an application to be monitored for compliance or performance metrics.

    Field Description
    Select an application service Application service associated with the application added for monitoring.
    What domains should be monitored Web address that is used to launch the application and access its features and functions.

    This field appears only if you're editing a web application.
    What processes should be monitored? Processes that you want to monitor.
    This field has the following subfields:
    • Windows: Enter the process name (ex. process.exe): A unique identifier for the primary running instance of the Windows application.
    • Windows: Secondary processes separated by a comma: A unique identifier for the secondary running instance of the Windows application.
    • Mac: Enter the process name (ex. process.dmg): A unique identifier for the primary running instance of the macOS application.
    • Mac: Secondary processes separated by a comma: A unique identifier for the secondary or more running instance of the macOS application.
    • Web Endpoint Connection: A comma-separated list of domains used for measuring network latency. Example: company-name.zoom.us, company-name.outlook.com.
      Note:
      Typically, you fill in this field for the applications you have installed that connect to the cloud.

    This field appears only if you're editing an installed application. The primary and secondary processes might be automatically populated for the selected application.
    Enable page-level monitoring Specific pages to monitor within the domain.

    You can add a specific page to monitor by selecting Configure. See Set up page-level monitoring for more details.

    This field appears only if you select a web application to edit.
    Upload a logo Link to upload or edit the logo of an application.
    Monitoring Toggle switch to enable or disable monitoring for the application performance and system compliance.
    This field has the following options:
    • Compliance: Enables reporting on whether this application is running on your organization's devices.
    • Metrics: Enables performance reporting for this application.

    Move the monitoring toggle switch (Use the toggle switch to activate monitoring for the application.) to turn the reporting on or off.

    Note:
    You can also enable monitoring for multiple applications simultaneously. From the Application management page, use the bulk check box to select multiple applications, and adjust your selection as needed with the individual check boxes for each app.

    This field appears only if you select an installed application to edit.

    This field doesn't appear when you're onboarding Application and Device Health.
    Enable usage tracking (optional): SAM product Option to add a Software Asset Management (SAM) product to enable tracking of the usage and last access time.

    When the SAM plugin (com.snc.samp) is installed, the SAM product field changes into a drop-down list that references the samp_sw_product table. If you can't find an application in the drop-down list, you can add it by selecting the + New SAM product button.

    This field appears only when you're editing a web application.

    For more information, see Using DEX or SAM for application monitoring.