Reference section for Change Management Release version: Australia Updated March 12, 2026 1 minute to readReference sections provide additional information about components installed with Change Management. Configuring maintenance schedules - Best practicesMaintenance schedules define the periods during which a Configuration Item or change can be implemented.Change Management propertiesAdministrators can use change properties to configure Change Management behavior.Analyze change request risk and impactAfter you create a change request, you can assess and analyze the risk and impact involved in the change request. You can review any conflicts that are detected by reviewing the change request.Success Probability definitionsSuccess Probability definition is a configuration that defines the probability and the matching conditions of a change request.Calculated Risk ScoreRisk lookup table is to get the risk value corresponding to the success probability value and impact value.Change management integrationsYou can integrate Change Management with other ServiceNow applications such as Discovery, Software Asset Management, and Hardware Asset Management.Domain separation and Change ManagementDomain separation is supported in Change Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.Tutorial: add a new change management stateThis tutorial provides an example of adding a new state to the existing state model.Change flowsThe Change Management Change flows provide a library of reusable actions and end-to-end implementations of the Change models provided in the base system.ITSM Enhanced Security Features for Change ManagementHelp prevent unauthorized access to change-related tables using deny-unless ACLs. A deny-unless authentication ACL restricts access for a non-authenticated user.
Reference section for Change Management Release version: Australia Updated March 12, 2026 1 minute to readReference sections provide additional information about components installed with Change Management. Configuring maintenance schedules - Best practicesMaintenance schedules define the periods during which a Configuration Item or change can be implemented.Change Management propertiesAdministrators can use change properties to configure Change Management behavior.Analyze change request risk and impactAfter you create a change request, you can assess and analyze the risk and impact involved in the change request. You can review any conflicts that are detected by reviewing the change request.Success Probability definitionsSuccess Probability definition is a configuration that defines the probability and the matching conditions of a change request.Calculated Risk ScoreRisk lookup table is to get the risk value corresponding to the success probability value and impact value.Change management integrationsYou can integrate Change Management with other ServiceNow applications such as Discovery, Software Asset Management, and Hardware Asset Management.Domain separation and Change ManagementDomain separation is supported in Change Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.Tutorial: add a new change management stateThis tutorial provides an example of adding a new state to the existing state model.Change flowsThe Change Management Change flows provide a library of reusable actions and end-to-end implementations of the Change models provided in the base system.ITSM Enhanced Security Features for Change ManagementHelp prevent unauthorized access to change-related tables using deny-unless ACLs. A deny-unless authentication ACL restricts access for a non-authenticated user.