Using ITSM Agent Workspace

Use ITSM Agent Workspace to interact with customers, create and work on task records, and resolve issues.

Important:

Starting with the Washington DC release, ITSM Agent Workspace is no longer deployed, enhanced, or supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base. Use Service Operations Workspace, which is a configurable workspace providing a unified experience for multiple IT Service Management and IT Operations Management workflows. For information about Service Operations Workspace for ITSM, see Service Operations Workspace for ITSM.

• ITSM Agent Workspace - Incident
  The Incident workspace form is similar to the default platform Incident form.
• ITSM Agent Workspace - Problem
  The Problem workspace form is similar to the default platform Problem form.
• ITSM Agent Workspace - Change Management
  Use ServiceNow® ITSM Agent Workspace to create and manage your change requests.