Configure MID-less ACC for DEX

Configuration of the acc.yml file for the Agent Client Collector (ACC) does not require a middleware and can be configured without the need for additional software components, making it a simpler and more efficient process.

Before you begin

Ensure you have setup the ACC registration key and installed ACC. For information on how to setup and install, see:

• Create ACC registration key.
• Install the Agent Client Collector on a Windows machine manually or Manually install Agent Client Collector on macOS.

Role required: agent_admin and agent_client_collector_admin

For more information on roles, see Agent Client Collector user roles.

Procedure

1. Open the acc.yml file.
2. Edit the backend-url parameter to point to <ITOM Cloud Services Gateway>.
   Use any of the following gateway based on the instance location:

   • AMER: itomcnc-prod-gateway-amer.sncapps.service-now.com:443
   • EMEA: itomcnc-prod-gateway-emea.sncapps.service-now.com:443
   • APAC: itomcnc-prod-gateway-apac.sncapps.service-now.com:443

   For more information on how the Agent uses the ITOM Cloud Services Gateway, see DEX Architecture.

3. Add the following new parameters:
   • connect-without-mid: true
   • instance-url: <full_instance_url>, example: https://dex.servicenow.com
   • registration-key: <registration key value>

     For more information on how to create a registration key, see Create ACC registration key.

4. Comment out the parameter: api-key: "encrypted....”
5. Save the file.