Configure an event load order in Workforce Optimization for ITSM

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Add a system property to display your preferred event categories first on the calendar.

    Before you begin

    Set the map application scope to Shift Planning. For information on how to set the scope, see Set map application scope.

    Role required: admin

    Procedure

    1. In the application navigator, enter sys_properties.list.
    2. Click New.
    3. Enter the following field values.
      Field Value
      Suffix sn_shift_planning.event_load_order
      Application scope Shift Planning
      Type String
      Value 
      {
   "fastLoad":[
      "07e433f449a11010f877de942e7c1d18"
 ]
}

      where fastLoad is the array of sys_ids for event categories that you would like to load first. The remaining custom event categories will be loaded after all event categories with fastLoad categories are loaded and updated on the calendar.
      Read roles sn_shift_planning.agent
      Write roles sn_shift_planning.admin
    4. Click Submit.