Get insights into your vendors' performance

Get insights into process bottlenecks and find potential areas that you could optimize. You can also view variation analysis.

Before you begin

Role required: sn_process_optimization_analyst

• The Process Mining - VM Remine Projects job fetches projects that have not been mined based on the settings in the sn_itsm_vendor.po_mining.run_frequency system property. For more information, see Installed with Vendor Management Workspace.
• You must have mined the project for that KPI group for which you want to analyze process insights. For more information, see Create a Process Mining project for a KPI group.

About this task

The data is mined starting with the beginning of the previous month. For example, if the current date is June 26, 2023 then the data is mined starting at May 1, 2023.

Procedure

1. Navigate to Workspaces > Vendor Manager Workspace.
2. Select the List icon.
3. Go to Vendors > All Vendors.
4. Select the vendor for which you want to analyze process insights.
5. Drill down into a KPI, for example, Total incidents created.
6. Select the Process analysis tab and perform process insights and variation analysis.
   Note:

   • Select the Vendor Breakdown tab to view the details of the relationship of vendors to a table.
   • Process mining can only be performed on KPIs based on the incident table.
   You can analyze the process insights for the last 30 days, excluding the current day, for which you’ve mined the data. For more information on business insights, see View business insights.

Related topics

• Analyze and get process insights