Subscribe to incident communication notifications

Subscribe to incident communication notifications to get periodic information about issues related to incident communication plans.

Before you begin

Role required: itil, ia_admin, or admin

Procedure

1. Navigate to All > Self-Service > My Notification Preferences.
2. Under System Settings, select Notifications.
3. Under Notifications By Category, select Incident Communication Plan.
   The following notification options appear for incident communication plan: IA Actions Taken, IA Cancelled, IA Resolved Or Closed, and New IA Raised.
4. Click the notification option for which you want to receive notifications.
5. Under NOTIFICATION CHANNELS, right-swipe or left-swipe the toggle button to subscribe or unsubscribe from a notification.
6. Click the channel name to add a schedule for the notification and to filter the notification conditions as required.
   Note:

   Apply filter to your notification channel to avoid receiving every notification for the subscription.

   

7. Click Save.
   You are subscribed to incident communication notification.