Create an outage from a task record in ITSM Agent Workspace

You can create an outage from a task record such as incident, problem, or change, to track the down time of a configuration item.

Before you begin

Role required: agent_workspace_user or admin

Procedure

1. Navigate to All > Workspace Experience > Workspaces > Agent Workspace Home.
2. Navigate to the task record type from which you want to create an outage.

   Task record	Action
   Incident	Click Incidents > Open.
   Problem	Click Problems > Open.
   Change	Click Change > Open.

3. Open the task record from which you want to create an outage.
4. Click the more actions icon () and then click Create Outage.
5. On the form, fill in the fields.

   Field	Description
   Number	Unique number that identifies the outage.
   Configuration item	Configuration item (CI) that the outage applies to.
   Type	Type of the outage such as Degradation, Outage, and Planned Outage.
   Begin	Date and time when the outage starts. To enter the current date and time, click the Begin Outage Now related link.
   End	Date and time when the outage ends. When the outage ends, open the record and enter the date and time manually. To enter the current date and time, click the End Outage Now related link.
   Duration	Duration of the outage in days and hours.
   Task number	Parent task record number from which you have created the outage.
   Short description	Brief description of the outage.

6. Optional: If you want to attach a supporting document, click the attachment icon () and select the file.
7. Click Save.