Badge Reader Integration for Walk-up Experience
Summarize
Summary of Badge Reader Integration for Walk-up Experience
The Badge Reader Integration application enhances the Walk-up Experience by allowing users to quickly check into a queue using their employee badge. This method eliminates the need for manual credential entry, improving the overall user satisfaction at on-site queue locations.
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Key Features
- Pre-built, domain-separated application specifically designed for Walk-up Experience.
- Users scan their employee badge to join a queue, receiving on-screen confirmations and audio alerts upon successful check-in.
- Requires activation of the Badge Reader Integration plugin (com.snc.badgereader) for functionality.
- Badge admins manage configuration and integration settings, requiring the Badge Admin role (snbadge.badgeadmin).
- Includes a REST API for badge integration clients, and supports badge reader hardware replacements for existing check-in tablets.
Key Outcomes
By implementing Badge Reader Integration, organizations can streamline the check-in process, thereby increasing user satisfaction and operational efficiency. Users benefit from a quicker and more convenient check-in, while administrators can easily manage badge configurations and monitor usage through various administrative modules.
Improve Walk-up Experience user satisfaction by using the Badge Reader Integration application at your on-site walk-up queue locations. Walk-up Experience users can scan an employee badge to check in to a queue, rather than entering credentials.
Badge Reader Integration for Walk-up Experience on-site queue locations
Badge Reader Integration is a pre-built, domain-separated, base-system application. The application enables your Walk-up Experience users to simply scan an employee badge to join an on-site walk-up queue. Scanning a badge eliminates the need for users to look up a name or email to join a queue. Administrators can easily configure the badge scanning integration for use with Walk-up Experience.
By providing an enhanced, easier, and faster Walk-up Experience check-in process, the use of on-site walk-up location queues can increase and overall user satisfaction can improve. Users receive an on-screen confirmation and an audio alert after a successful check-in to a walk-up queue.
The Badge scanning integration requires activation of the Badge Reader Integration plugin (com.snc.badge_reader). The plugin enables applications, such as Walk-up Experience, to integrate with badge reader hardware. Badge Reader Integration administration requires the Badge Admin role (sn_badge.badge_admin).
Walk-up Experience Badge Reader Integration components
The badge reader hardware and integration client are physically located at a walk-up queue location. The Badge Reader Integration application provides a generic, reusable REST API used by the badge integration clients. Walk-up Experience uses the Badge Reader Integration application as a soft dependency.
Walk-up Experience implementers install the badge reader hardware on a new computer at each on-site walk-up queue location. The hardware replaces any existing tablets used for on-site check-in.
The following are important associated components.
| Component | Description |
|---|---|
| Badge number | Employee badge number. |
| Facility code | Unique facility or site code encoded into each card that identifies the organization. |
| Human Interface Device (HID) | Protocol for interfacing with user interface devices via USB. |
| Physical Access Control Services (PACS) | Method used to protect the security of a physical environment by setting authorization and authentication rules. |
| Badge reader client | Client for the badge reader. Acceptable platforms include macOS and Linux. |
| Badge reader plugin | The Badge Reader Integration plugin (com.snc.badge_reader) is at no additional cost. |
Badge Reader Integration modules
Badge admins can access several application modules.
| Module | Description |
|---|---|
| Downloads | Badge Reader Integration client for download to your system. |
| Badge Readers | Configuration module for defining and activating your badge reader devices. |
| Badge Event Handlers | Configuration module for defining what action to take when a badge is scanned by a badge reader device. The script entered is the code executed when a badge is scanned. These records are typically delivered as part of the application-specific badge reader integrations. |
| User Badges | Configuration module for associating users with user badges. Configuration requires associating a sys_user with a unique badge number and facility code. |
| Badge Scan Logs | View-only module to monitor badge reader error events. |
| User Badge Configuration | Configuration module for defining the table from where the user ID and badge ID mapping information is retrieved. |
Badge Reader Integration security
The Badge Reader Integration application is not an authentication mechanism. It provides a quicker, more convenient way for users to check into a walk-up queue. It is meant for use within the existing security perimeter at the facility. The application does not integrate with existing access control software at the facility.