Request Predictive Intelligence for Incident

To activate Predictive Intelligence for Incident, request the Predictive Intelligence for Incident plugin (com.snc.incident.ml) through the Now Support Customer Service system. This plugin activates related plugins if they are not already active.

Before you begin

Role required: admin

About this task

The Predictive Intelligence for Incident plugin activates these related plugins if they are not already active.

Table 1. Plugins for Predictive Intelligence for Incident

Plugin	Description
Predictive Intelligence for Contextual Search [com.snc.contextual_search_ml]	Enables customers to leverage machine-learning algorithms for searching with Contextual Search. For example: Similar Open Incidents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. On the All Applications page, select Request Plugin to open the Activate Plugin form on Now Support.

   

3. On Now Support, select the link to access the Now Support Service Portal Service Catalog.

   

4. Select your instance.
5. Select Actions > Activate Plugin.
6. On the Activate Plugin form, provide the following information.

   Table 2. Activate Plugin form

   Field	Description
   What is your target instance	Instance on which to activate the plugin.
   Which plugin would you like to activate	Name of the plugin to activate. Note: If the system does not list the plugin you want or if you are activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin.
   Select Maintenance Date and Time	The date and time to activate the plugin. Note: Plugins are activated in two batches, once in the morning and once in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.

   For example, see the following form to activate the CSM Workspace plugin on an instance named My Instance.

   Figure 1. Activate Plugin form

   

7. Select Submit.
   For additional details about requesting a plugin, see Requesting a Plugin from the Service Catalog [KB0751715] article in the Now Support Knowledge Base.

• Predictive Intelligence for Incident
  Use your instance records to build Incident Management -specific solutions.

Related topics

• List of plugins (Washington DC)