Remedial action

  • Release version: Washingtondc
  • Updated July 2, 2024
  • 1 minute to read

    • Remedial action is a framework. We need to install the remedial action framework to select remedial action as a resolution type.

    Remedial action allows you to trigger an action on the end user device. With the user’s consent, we share different remedial action types to resolve the issue.

    • Execute an action on the end user device. The user can create their own remedial action and refer to the <remedial action framework>.
    • If there are any existing Virtual Agent topics, these can be populated as a resolution to the end user.
    • When the metric rule criteria is met, a catalog item is displayed for the user to fill and submits.