Change Management properties

Administrators can use change properties to configure Change Management behavior.

Navigate to Change > Administration > Change Properties to view and edit these properties.

Table 1. Change Management properties

Name	Description
glide.approval_engine.change_task	Change request tasks approval engine. Type: choice list Default value: process_guide
glide.ui.risk_calculate_rule	Change risk calculation method. Business rule calculates on insert/update, UI action calculates only on demand. None disables this capability. Type: choice list Default value: ui_action For more information, see Risk Calculator property.
com.snc.change_request.enable_copy	Enable copy change feature. Type: true | false Default value: true
com.snc.change_request.copy.attributes	List of attributes (comma-separated) that are copied from the originating change. Type: string Default value: category,cmdb_ci,priority,risk,impact,type,assignment_group,assigned_to,short_description,description,change_plan,backout_plan,test_plan
com.snc.change_request.copy.rl.change_task.attributes	List of attributes (comma-separated) from the Change Task [change_task] related list that will be copied from the originating change. Type: string Default value: cmdb_ci,priority,assignment_group,assigned_to,short_description,description
com.snc.change_request.copy.rl.task_ci.attributes	List of attributes (comma-separated) from the Affected CIs [ask_ci] related list that will be copied from the originating change. Type: string Default value: ci_item
com.snc.change_request.attach.enable_copy	Copy attachments from the originating change. Type: true | false Default value: true
com.snc.change_request.copy.rl.task_cmdb_ci_service.attributes	List of attributes (comma-separated) from Impacted Services [task_cmdb_ci_service] related list that will be copied from the originating change. Type: string Default value: cmdb_ci_service
com.snc.task.refresh_impacted_services	List of all the Task types where Refresh Impacted Services action is enabled. Type: string Default value: incident, change_request
change.refresh_impacted.include_affected_cis	Lists the impacted CIs or Services with any service supported by a configuration item identified in the Affected CI related list. Note: This requires any business services identified to be converted to an application service. For instructions, see Convert business services to application services. For information about application services, see Application services.
com.snc.change_management.enforce_data_requirements	Enforce change request process data requirements, so that any data modification on the change request has the same data restrictions. This includes, updates made through the change request form, Workflow, REST/SOAP, JavaScript, and GlideRecord updates. For more information, see Change Management API In the User Interface, when this property is true, it enables additional server sided restrictions to the UI Policy and Client Script controls that already exist. Type: true | false Default value: true
com.snc.task.populate_service_offering	Populates the service offering related list from the impacted service list. Type: true | false Default value: false
com.snc.change_request.enable_unauthorized	Enables the creation of unauthorized change requests when the event ci.change.unplanned is raised. Type: true | false Default value: false
com.snc.change_request.event.state_updated.enabled	Generates the sn_change.state.updated event when the state of the change request is updated. Type: true | false Default value: false
com.snc.change_request.event.state_updated.states	Enter the change request state field values, each separated by a comma to generate the sn_change.state.updated event. This happens when any of the state value changes, for example, -5, -3, 0. You can leave the property empty to generate the sn_change.state.updated event for all state changes. For more information on the state values, see State model and transitions. Note: For this property to take effect, property com.snc.change_request.event.state_updated.enabled must be set to true.

Change Management properties for Discovery integration

If your organization is subscribed to Discovery , integration with Discovery is automatically enabled. With this integration, any configuration item (CI) with an IP address that is part of a change request process can be maintained automatically. When Discovery is activated, the following three new properties become available.

Name	Description
com.snc.change_request.auto.discovery	Trigger Discovery for the Affected CIs automatically, manually or not at all. Type: Choice list Values: Off, Both, Automatic, Manual Default value: Off
com.snc.change_request.disco.auto.state	Defines which Change Request states Discovery will be automatically triggered. Type: String Default value: Review
com.snc.change_request.disco.manual.state	Defines which Change Request states allow Discovery to be manually triggered. Type: String Default value: Implement, Review

Change Management properties available from sys_properties table

The following properties are available for further configuration. To list them, enter sys_properties.list in the navigator text box and filter for com.snc.change_request.

Name	Description
com.snc.change_request.copy.related_lists	Related lists (comma-separated) that will be copied from the originating change. Type: string Default value: task_ci,task_cmdb_ci_service,change_task
com.snc.change_request.rl.change_task.attach.enable_copy	Copy attachments from originating change task. Type: true | false Default value: true
com.snc.change_management.policy.approval.log	The debug logging property that provides the detailed logging information of the workflow activity when using Change Approval Policies. Type: choice list