Activate SLA Breakdown definitions

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can activate the SLA Breakdowns plugin (com.snc.sla.breakdowns) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

    Before you begin

    Role required: admin

    About this task

    SLA Breakdowns plugin (com.snc.sla.breakdowns) activates these related plugins if they are not already active.
    Table 1. Plugins for SLA Breakdowns
    Plugin Description
    Service level management

    [com.snc.sla]

    		 Provides the core SLA functionality.

    SLA Definitions provide conditions to start, pause, stop, cancel and reset Task SLAs against any Task type.

    In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each Task SLA which is typically used to generate notifications.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.